Customer Outreach Representative
Location: Eden Prairie Minnesota
Description: Univita Health is currently interviewing Customer Outreach Representative right now, this vacancy will be placed in Minnesota. For complete informations about this vacancy opportunity please give attention to these descriptions. In this position, you will be responsible for coordination of assessments and contacting plan members to educate on benefits from participation of services offered.
RESPONSIBILITIES
Contact plan members on behalf of a customer to educate them on the benefits of participating in an assessment and services.
Telephonically coordinate on-site assessments and services with CareLink network and agencies.
Communicate with the CareLink network providers regarding their cases and do appropriate follow-up for timely completion of assessments.
Document calls and any action taken regarding on-site referrals.
Negotiate rates when appropriate for on-site assignments.
Communicate and interact with customers with new referral issues or delays in the set-up and completion of assessments.
Understand and work comfortably with all duties, processes, and policies in the Assessment Services department.
Demonstrate a high level of confidentiality and integrity when handling customer questions and personal information.
Utilize multiple Univita-specific database platforms to input, access, and follow-up on customer information and activity.
Provide ongoing, compassionate, and proactive customer support to all Univita Living customers.
Mentor team members. High school diploma or equivalent; post-secondary education preferred
Combined 3+ years of proactive experience serving the customer on a professional level from the following categories:
Medicare/Medicare Advantage Insurance Field
Medical Field
Nursing Home
Geriatric Field
2+ years of call center experience
2+ years consultative selling or negotiating experience
Detail-oriented with excellent organizational and interpersonal skills
Univita
offers a competitive and complete benefits package.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Univita Health.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Wed, 18 Jul 2012 23:56:15 GMT