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Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of Assistant Leadership Committee, the Assistant Director of Operations is a highly visible role with exposure to leadership team. This position reports to the Director of Operations.
The Assistant Director of Operations is responsible as a business leader for both Rooms and Food & Beverage operations, to ensure that all operate successfully in accordance with the standards and values of the company in achieving the balance of care and profit.
Duties include:
- Responsible for short and long term planning and the management of the F&B and Rooms operations in the front and back of the house
- Implement and maintain F&B sales/marketing programs
- Direct, support and oversee development of employees
- Direct the implementation of the payroll, reports, forecasts, inventory and budget
- Coordinate operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Hire, train, empower, coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
The salary range for this position is $76,700 - $115,300. This is the pay range for this position that Hyatt Regency Long Beach reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
