Client Services Coordinator - Behavioral Medical Interventions
Location: Edina Minnesota
Description: INSTIGATE, Inc. is employing Client Services Coordinator - Behavioral Medical Interventions right now, this position will be placed in Minnesota. More details about this position opportunity please read the description below. Client Services Coordinator
Edina, MN
COMPANY OVERVIEW
BMI is an independent, medical consulting firm that ! works with insurance companies, TPAs and employers to better manage their psychiatric and complex medical cases. BMI provides clear, concise opinions regarding treatment, impairment and return to work planning which helps our customers make key decisions about these issues. Superior quality, meeting deadlines and affordability are all part of our commitment to every customer. Our physicians, psychologists and nurse case managers are highly skilled, actively practicing clinicians who have been extensively trained to meet the exacting standards of Disability and Worker’s Compensation reviews. Our goal is to help employees return to work to an appropriate setting via excellent treatment.
POSITION SUMMARY
The Client Services Coordinator is responsible for building and maintaining operational relationships to ensure customer satisfaction. This includes ensuring all files complete intake in a timely manner, obtaining necessary information from clients, as warr! anted, and the delivery of client reports. This position will ! also enter and stage files, prepare outlines, and assist with the day to day needs of the Client Services team.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Review incoming files for completeness, according to client profiles and checklists, and contact the client to obtain any necessary additional information
Per client instructions, acknowledge receipt of referral and serve as a point of contact for file setup and review
Receive and review various communications, including fax, mail and email and direct communications to appropriate personnel
Document all communications with a client and/or file and maintain up-to-date documentation in the system according to company standards
Maintain/build relationships with both clients and clinicians through effective communication skills tailored to meet their needs
Triage medical files to the appropriate clinician based on medical specialty and client specific parameters
Drafting letters, documents, and correspondence to support clinician’s work on a file
Deliver file review reports as defined by the client
Assist in maintaining contact (verbal and written) with customers, third parties and Account Management from the referral to file closure per client requirements, present regular status updates
Scan and stage files according to company guidelines
Prepare outline and invoice per client specific directions
QUALIFICATIONS
Bachelor’s Degree; emphasis in Psychology preferred
Previous experience with medical record
Disability or Worker's Compensation Insurance background a plus
Ability to operate successfully with strategic and tactical level issues and to effectively manage multiple and diverse issues
Advanced computer skills, including Word and ! Excel
Strong organizational skills and attention to detail
Team player demonstrating enthusiasm and commitment to company vision and mission
Excellent interpersonal skills and ability to handle conflict in a dynamic work environment
Ability to meet or exceed Performance Competencies
COMPENSATION
A competitive base compensation is offered depending on qualifications and experience. Excellent benefits plan details will be provided to final candidates.
You can find out more about BMI at our Web site:
www.BehavioralMedical.com
Please no phone calls.
We offer a competitive salary and benefits package. Background check is required.
We are excited to partner with the HR Professionals at Instigate, Inc. to manage our recruitment efforts for this opening. All responses will be processed promptly on behalf of our hiring team by Instigate's TalentAssist - Recruitment Process Management Services. Please submit your resumes, applications or questions direct! ly to Instigate for consideration. Thank you for your interest in joining our team.
- .
If you were eligible to this position, please email us your resume, with salary requirements and a resume to INSTIGATE, Inc..
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Wed, 05 Jun 2013 18:21:19 GMT
Apply Client Services Coordinator - Behavioral Medical Interventions Here