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Requirements:
- Able to handle back-to-back calls in a VERY busy inbound medical call center, with over 100 calls a day.
- NO JOB HOPPING, 2+ years with past employers to be considered
- Must be a resident of AL, CO, FL, MD, or TX
- Have or be willing to purchase a Windows PC/Laptop, with an Intel i7 or AMD Ryzen 3700 or better CPU, and at least 8gigs of RAM and two screens.
- Have Broadband internet (Cable or Fiber Optic ONLY) with an UPLOAD speed of at least 10mbps
FULL TIME ONLY: Eastern time zone:
- Mon - Fri 11:30am - 8pm EST
- Weekends are voluntary for OT
Start Dates are (not negotiable):
- Mon 8/7, or 8/14, or 8/21, or 8/28, or 9/25
Pay Rate (not negotiable): $14 an hour + $1 with Call Center experience (must be on resume) + $1 for Spanish fluency, which IS required at this time. ($16 maximum)
Job Description:
- Cultivate leads via calls, emails, and texts as necessary and assist the patients to schedule an appointment
- Attention to detail is required to successfully manage our software systems and schedule patients correctly
- Able to mentally multi-task, simultaneously actively listening to the caller, navigating our cloud based systems and notating the call
- Provide callers with world class customer service as well as accurate information regarding their chosen surgical procedure(s) and/or cosmetic treatment(s)
- Be comfortable discussing sensitive body parts and procedures, such as vaginal rejuvenation and breast enhancement, and doing simple calculations to provide correct pricing information
- Be a fast learner and able to quickly implement coaching goals for continuous improvement
- Be Tech self-sufficient, able to quickly learn new programs and do basic equipment trouble shooting alone or with guidance
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Remote
COVID-19 considerations:
all jobs are, and will remain, remote
Application Question(s):
- We require a stable job history of at least 2 years with all previous employers. Does this describe you?
- Have you worked in a CALL CENTER environment before? If yes, with who and for how long?
- Are you a CURRENT RESIDENT of Texas or Florida? (we are unable to hire residents of other states)
Experience:
- Call Center (in a call center): 1 year (Required)
- Customer Service: 3 years (Required)
Language:
- English Fluently (Required)
- Spanish (Required)
Work Location: Remote
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