Position: Customer Service Representative
Job Description:
The Customer Service Representative will play a key role in the success of our American Family Life Insurance- Aflac location. We are looking for a customer-oriented person with a positive attitude and a can-do attitude. The person in this position is excited to work in a fast-paced environment and will help our customers get the best from our service by being proactive in communicating with them, understanding their needs, and helping them get the best from their insurance needs.
Responsibilities:
Greet customers in a friendly manner, providing an excellent customer experience
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- Handle customer inquiries about insurance policies, rates, and coverage information
- Assist customers with claims by providing necessary information and following up
- Answer customer questions about coverage, rates, and plans offered by the company
- Conduct walk-throughs of damage claims to ensure that customers' needs are met by the claims department
- Communicate with customers via phone, email, and chat about products and services to provide excellent customer service (a great CSR will be humble)
- Ensure that the office area is clean and presentable at all times so that it is pleasing to customers and the sales team
- Perform other tasks as assigned by management
- Attend training sessions on product knowledge, company values, and service standards to maintain effective team member
Be Humble! CSR will be humble. Everyone here loves to work together. We all have a common goal - to keep our customers happy! We are not just selling insurance; we care about our customers. They are our number one source of business. We don't want them to leave us. So we make it easy for you. Our CSR team is very knowledgeable on all of our products and services. We have been providing homeowners with insurance solutions since 2004 so we know a lot about insurance. We know how to answer any questions you may have. We also know how to treat our customers like people because that helps us reach more people's needs quickly and effectively. Our service standards are constantly changing but we try to stay current on them so you can get the most out of your job! If you think you have what it takes to be an effective CSR at Puerto Rico, please apply! We look forward to receiving your application!
Job Type: Full-time
Pay: From $3,500.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Weekly day range:
- Monday to Friday
Work setting:
- In the field
- Office
License/Certification:
- Insurance Producer License (Preferred)
Work Location: On the road
