The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.
We are seeking a full-time Patient Intake Coordinator to join our team. The Patient Intake Coordinator plays an instrumental role in displaying compassion and communicating effectively with individuals currently experiencing opioid dependence. Patient Intake Coordinators guide and support incoming patients through the enrollment process and help initiate a connection with a Bicycle Health provider to receive telemedicine-based treatment.
This position might require weekend or evening availability.
You can expect to:
- Serve as a first point of contact for individuals interested in reducing opioid use through MAT.
- Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT.
- Provide a comprehensive overview of Bicycle Health's treatment model and process for enrolling in our services.
- Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller's inquiry.
- Conduct phone intakes to collect relevant health information, establish individuals' goals for treatment and determine eligibility for telemedicine-based treatment services.
- Verify insurance coverage and schedule first appointments based on provider availability.
- Register patients and document relevant clinical information within our EHR.
- Coordinate with patient's new care team to ensure a seamless transition into treatment.
- Update Bicycle Health's CRM to track patients' progress throughout the enrollment pipeline and to facilitate outreach efforts.
- Provide patients with information and referrals for community resources that may support their treatment.
- Participate in program development efforts and provide input to optimize the enrollment process.
Skills/Experience we're looking for:
- Minimum 1-year administrative experience interacting with patients in a fast-paced clinic, hospital, or community health center.
- Previous experience working with individuals experiencing substance use dependency preferred.
- Previous experience working in a call center highly preferred.
- Experience using EHRs and CRMs is a strong plus.
- Strong verbal and written communication skills.
- Ability to quickly adapt to a demanding, evolving, and fast-paced environment.
- Proficient in using modern technology systems such as Google Sheets, Drive, Calendar.
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Ability to work on assigned holidays, typically will be required to work 2-3 holidays out of the 8 designated company holidays per year.
Compensation and Benefits:
- Target Pay Range: Starting at $22.50 per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
- Health benefits (Medical, Dental and Vision).
- 3 weeks PTO, paid sick time, holiday pay, paid parental leave
- Talented and fun coworkers who are passionate about addiction treatment.
- The opportunity to be part of a mission driven company and make a difference in patients' lives.
This is a full-time (40hrs per week) remote position.
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About Bicycle Health:
Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 28 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.
Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.
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