Responsibilities
Overview:
About Us
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TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
Our Monetization Strategy & Operations (MSO) team is essential to enabling TikTok's sales teams to drive revenue at scale efficiently and strategically. This team is responsible for revenue planning and pricing, operational effectiveness in our tooling and sales processes, and ensuring productive and fruitful partnership cross-functionally across internal teams.
We are looking for a Program Manager, MSO - CRM Strategy & Operations who can be highly organized and collaborative, working closely with global cross functional teams across Global Business Solutions, Product, and supporting the Monetization Strategy & Operations team at large. This person will flawlessly translate and distill goals between business and technical stakeholders, with an ability to anticipate issues and take initiative to set and manage projects across regional teams on delivery goals, timelines, and expectations from research stage to delivery.
Responsibilities:
- Define, build and lead global cross-functional programs to deliver end-to-end solutions that enable commercial insights development and delivery via online systems & practices.
- Partner with GTM teams, regional MSO teams and product teams to keep stakeholders informed, set product adoption goals, develop GTM strategies, track and analyze performance, and drive adoption of CRM solutions.
- Work with other global functions to drive policy and process standardization via system implementation.
- Drive and influence product strategy and process optimization, proactively identify problems, align on priorities, and set direction for product team.
- Responsible for consolidating and prioritizing business requirements in conjunction with GTM partners.
- Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations.
Qualifications:
1. 3-5 years of project management experience; digital media industry experience is a plus.
2. ERP (NetSuite, SAP) and/or CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels.
3. Proficiency in project management methodology and tools, experience presenting to groups/C-level executives.
4. Experience managing complex cross-functional teams, track record of influencing behavior at a variety of levels in the organization, including cross-functional leaders.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at accommodations@tiktok.com.
Job Information
The base salary range for this position in the selected city is $84000 - $194222 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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